EU customers:

You have the legal right to cancel your order within 14 days of receiving it. Return shipping costs must be covered by the customer.

UK customers:

A 14-day right of withdrawal also applies under UK consumer law. Return shipping is at the customer's expense.

Customers in Switzerland, the USA and Canada:

There is no statutory right of withdrawal. Returns are only accepted if the item is damaged or faulty. Please contact us within 7 days of delivery.

For full details, please refer to our Refund Policy.

Each piece is made especially for you, which means we need about 2-3 business days for production before your order is shipped.

Shipping usually takes 5–7 days, depending heavily on your location.

Once your order is on its way, you’ll receive a tracking number to monitor its progress.

Shipping Costs:

Standard Shipping: €4.99 EUR

Fast Shipping: €6.99 EUR

Free shipping on all orders over €70

If you have any questions, feel free to contact us at support@sienamoncello.com

Thank you for your patience and your trust in Siena Moncello.

We’re always happy to hear from you! Whether you have a question about your order, need help with sizing, or simply want to share your feedback don’t hesitate to reach out.

Our team is here to support you and ensure you have the best possible experience with Siena Moncello.

You can reach us anytime at:

Email: support@sienamoncello.com

Yes, Every order includes a tracking number which will be provided via email or text once your order is fulfilled.

We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, Klarna, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.